Secure Client Area Support | BlackBull Markets Trade with an award-winning broker Thu, 06 Mar 2025 20:22:52 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://blackbull.com/wp-content/uploads/2023/08/favicon-150x150.png Secure Client Area Support | BlackBull Markets 32 32 Early Access Android App Testing https://blackbull.com/en/support/early-access-android-app-testing/ Mon, 07 Oct 2024 01:44:58 +0000 https://blackbull.com/?post_type=docs&p=110182 Step 1. Click the Play Store link in the email invitation. Step 2. You’ll see the BlackBull SCA (Early Access) app. Tap Install. Step 3. After the BlackBull SCA app is downloaded, log in using the same credentials you use for the Secure Client Area in web browser.

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Step 1.

Click the Play Store link in the email invitation.

Step 2.

You’ll see the BlackBull SCA (Early Access) app. Tap Install.

Step 3.

After the BlackBull SCA app is downloaded, log in using the same credentials you use for the Secure Client Area in web browser.

The post Early Access Android App Testing appeared first on BlackBull Markets.

]]> Early Access iPhone App Testing https://blackbull.com/en/support/early-access-iphone-app-testing/ Mon, 07 Oct 2024 01:44:25 +0000 https://blackbull.com/?post_type=docs&p=110174 Step 1. Click the App Store link in the email invitation. Or visit the App Store and search for TestFlight. Step 2. Once installed, open TestFlight, and you’ll see the BlackBull SCA app. Tap Install. Step 3. After the BlackBull SCA app is downloaded, log in using the same credentials you use for the Secure Client Area […]

The post Early Access iPhone App Testing appeared first on BlackBull Markets.

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Step 1.

Click the App Store link in the email invitation. Or visit the App Store and search for TestFlight.

Step 2.

Once installed, open TestFlight, and you’ll see the BlackBull SCA app. Tap Install.

Step 3.

After the BlackBull SCA app is downloaded, log in using the same credentials you use for the Secure Client Area in web browser.

The post Early Access iPhone App Testing appeared first on BlackBull Markets.

]]> What is My Wallet? https://blackbull.com/en/support/what-is-the-wallet-feature-in-the-secure-client-area/ Wed, 23 Aug 2023 20:35:29 +0000 https://staging.blackbull.com/support/what-is-the-wallet-feature-in-the-secure-client-area/ The My Wallet feature is where you to make deposits and request withdrawals.    You can create one wallet per currency, with a maximum of five different wallets allowed.   Additionally, the My Wallet feature is where you transfers funds to and from your trading accounts.    https://vimeo.com/manage/videos/866171927

The post What is My Wallet? appeared first on BlackBull Markets.

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The My Wallet feature is where you to make deposits and request withdrawals. 

 

You can create one wallet per currency, with a maximum of five different wallets allowed.

 

Additionally, the My Wallet feature is where you transfers funds to and from your trading accounts. 

 

The post What is My Wallet? appeared first on BlackBull Markets.

]]> How do I deposit funds​? https://blackbull.com/en/support/how-to-deposit-funds/ Thu, 15 Feb 2024 17:11:27 +0000 https://blackbull.com/?post_type=docs&p=92853 How to deposit funds Add funds to your trading account with multiple local deposit methods. Payment Methods Categories (radio) All Instant Popular Select your countryAEAUBRCACNEUGlobalIDINMXMYNZQASATHVN How to deposit funds to your account? Deposit funds into your trading account in three easy steps with multiple local payment methods. SelectWallet Select the account you want to deposit […]

The post How do I deposit funds​? appeared first on BlackBull Markets.

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How to deposit funds

Add funds to your trading account with multiple local deposit methods.

Payment Methods Categories (radio)

Visa

Processing Time: 

Instant on approval

Minimum Deposit: 

$50

Maximum Amount: 

$50,000 *

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

Mastercard

Processing Time: 

Instant on approval

Minimum Deposit: 

$50

Maximum Amount: 

$50,000 *

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

Google Pay

Processing Time: 

Instant on approval

Minimum Deposit: 

$50

Maximum Amount: 

$50,000 *

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

Apple Pay

Processing Time: 

Instant on approval

Minimum Deposit: 

$50

Maximum Amount: 

$50,000 *

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

Bank Transfer

Processing Time: 

1-3 business days

Minimum Deposit: 

$1

Maximum Amount: 

N/A

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

Crypto

Processing Time: 

Instant on approval

Minimum Deposit: 

$25, depending on the network

Maximum Amount: 

$50,000

Supported Currencies: 

BTC, ETH, USDT, USDC, XRP, LTC, LINK, BCH, XLM

Fees: 

$0
Add Funds

Some exceptions may apply*

Airtm

Processing Time: 

up to 24 hrs

Minimum Deposit: 

$1

Maximum Amount: 

$10,000

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

Neteller

Processing Time: 

Instant on approval

Minimum Deposit: 

$50

Maximum Amount: 

$50,000

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

Skrill

Processing Time: 

Instant on approval

Minimum Deposit: 

$50

Maximum Amount: 

$50,000

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

HexoPay

Processing Time: 

Instant on approval

Minimum Deposit: 

$40

Maximum Amount: 

N/A

Supported Currencies: 

CAD

Fees: 

$0
Add Funds

Some exceptions may apply*

AMEX

Processing Time: 

1 – 2 business days

Minimum Deposit: 

$10

Maximum Amount: 

$10,000

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

SEPA

Processing Time: 

Instant on approval

Minimum Deposit: 

$1

Maximum Amount: 

N/A

Supported Currencies: 

EUR,GBP

Fees: 

$0
Add Funds

Some exceptions may apply*

Poli

Processing Time: 

Instant on approval

Minimum Deposit: 

$35

Maximum Amount: 

$50,000

Supported Currencies: 

NZD

Fees: 

$0
Add Funds

Some exceptions may apply*

PaymentAsia

Processing Time: 

Instant on approval

Minimum Deposit: 

$45

Maximum Amount: 

N/A

Supported Currencies: 

THB

Fees: 

$0
Add Funds

Some exceptions may apply*

Local Bank Transfer

Processing Time: 

30 to 90 mins

Minimum Deposit: 

$50

Maximum Amount: 

N/A

Supported Currencies: 

INR

Fees: 

$0
Add Funds

Some exceptions may apply*

Help2Pay

Processing Time: 

Instant to 48 hours

Minimum Deposit: 

$1

Maximum Amount: 

N/A

Supported Currencies: 

EUR, USD

Fees: 

$0
Add Funds

Some exceptions may apply*

FXPay

Processing Time: 

Instant to 48 hours

Minimum Deposit: 

$1

Maximum Amount: 

N/A

Supported Currencies: 

EUR, USD

Fees: 

$0
Add Funds

Some exceptions may apply*

FasaPay

Processing Time: 

Instant to 48 hours

Minimum Deposit: 

$1

Maximum Amount: 

N/A

Supported Currencies: 

USD

Fees: 

$0
Add Funds

Some exceptions may apply*

China Union pay

Processing Time: 

Instant on approval

Minimum Deposit: 

CNY3500

Maximum Amount: 

CNY3500

Supported Currencies: 

Multi-currencies

Fees: 

$0
Add Funds

Some exceptions may apply*

Boleto

Processing Time: 

Instant to 48 hours

Minimum Deposit: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

BRL

Fees: 

$0
Add Funds

Some exceptions may apply*

Beeteller

Processing Time: 

Instant to 48 hours

Minimum Deposit: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

BRL

Fees: 

$0
Add Funds

Some exceptions may apply*

How to deposit funds to your account?

Select
Wallet

Select the account you want to deposit funds and click ‘ADD FUNDS’

Select
Method

Select the payment method by which you want to make the deposit.

Specify
Amount

Specify the amount you want to deposit and click ‘NEXT’.

How to deposit funds into your account?

To deposit funds into your account, visit the ‘My Wallet’ tab found on the left-hand side of the Secure Client Area. Here, you will be presented with a 4-step process to deposit funds.

Deposit Funds

FAQ

How to deposit funds?

  • How long does it take for funds to show in my wallet?

    The time it takes for funds to appear in your wallet depends on the deposit method. Most funding methods are instantaneous. 

  • What is the minimum deposit requirement?

    BlackBull Markets requires no minimum deposit, however, a minimum amount may be required by your preferred funding method. 

  • Are there any fees associated with depositing funds?

    No, BlackBull Markets charges no fees for depositing funds.

The post How do I deposit funds​? appeared first on BlackBull Markets.

]]> How do I transfer funds between my wallet and my trading account? https://blackbull.com/en/support/how-do-you-transfer-funds-between-wallets/ Wed, 23 Aug 2023 20:35:29 +0000 https://staging.blackbull.com/support/how-do-you-transfer-funds-between-wallets/ Step 1.   Visit the Internal Transfer tab. Step 2.     Click the TRANSFER FROM box, and select a trading account or a wallet. Step 3.     Click the TRANSFER To box, and select a trading account or a wallet. Step 4.   State the amount you want to transfer, and click CONFIRM to […]

The post How do I transfer funds between my wallet and my trading account? appeared first on BlackBull Markets.

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Step 1.

 

Visit the Internal Transfer tab.

Step 2.

 

 

Click the TRANSFER FROM box, and select a trading account or a wallet.

Step 3.

 

 

Click the TRANSFER To box, and select a trading account or a wallet.

Step 4.

 

State the amount you want to transfer, and click CONFIRM to finalise the transfer. 

The post How do I transfer funds between my wallet and my trading account? appeared first on BlackBull Markets.

]]> How do I download a trading platform? https://blackbull.com/en/support/how-do-you-download-our-trading-platforms/ Wed, 23 Aug 2023 20:35:29 +0000 https://staging.blackbull.com/support/how-do-you-download-our-trading-platforms/ Step 1.   Visit the Trading Platforms tab. Step 2.   Find your preferred platform and its download links.   Step 3.   Click the download link appropriate for your device.

The post How do I download a trading platform? appeared first on BlackBull Markets.

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Step 1.

 

Visit the Trading Platforms tab.

Step 2.

 

Find your preferred platform and its download links.

 

Step 3.

 

Click the download link appropriate for your device.

The post How do I download a trading platform? appeared first on BlackBull Markets.

]]> How do I withdraw funds​? https://blackbull.com/en/support/how-to-withdraw-funds/ Thu, 15 Feb 2024 17:11:39 +0000 https://blackbull.com/?post_type=docs&p=92854 How to withdraw funds Withdraw from your account hassle-free and with full transparency. Payment Methods Categories (radio) All Instant Popular Select your countryAEAUBRCACNEUGlobalIDINMXMYNZQASATHVN How to withdraw funds from your account? Withdraw funds from your trading account in three easy steps with multiple local payment methods. Select Method Select the account you want to deposit funds […]

The post How do I withdraw funds​? appeared first on BlackBull Markets.

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How to withdraw funds

Withdraw from your account hassle-free and with full transparency.

Payment Methods Categories (radio)

Visa

Processing Time: 

Instant on approval

Minimum Withdraw: 

$10

Maximum Amount: 

Initially deposited amount

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

Mastercard

Processing Time: 

Instant on approval

Minimum Withdraw: 

$10

Maximum Amount: 

Initially deposited amount

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

Google Pay

Processing Time: 

Instant on approval

Minimum Withdraw: 

$10

Maximum Amount: 

Initially deposited amount

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

Apple Pay

Processing Time: 

Instant on approval

Minimum Withdraw: 

$10

Maximum Amount: 

Initially deposited amount

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

Bank Transfer

Processing Time: 

1-3 business days

Minimum Withdraw: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

Crypto

Processing Time: 

1-2 business days

Minimum Withdraw: 

$25, depending on the network

Maximum Amount: 

N/A

Supported Currencies: 

BTC, ETH, USDT, USDC, XRP, LTC, LINK, BCH, XLM

Fees: 

$5
Select

Some exceptions may apply*

Airtm

Processing Time: 

1 business day

Minimum Withdraw: 

$10

Maximum Amount: 

$10,000

Supported Currencies: 

Multi-currencies

Fees: 

$5 base currency
Select

Some exceptions may apply*

Neteller

Processing Time: 

Instant on approval

Minimum Withdraw: 

$50

Maximum Amount: 

N/A

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

Skrill

Processing Time: 

Instant on approval

Minimum Withdraw: 

$50

Maximum Amount: 

$50,000

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

HexoPay

Processing Time: 

Instant on approval

Minimum Withdraw: 

$40

Maximum Amount: 

N/A

Supported Currencies: 

CAD

Fees: 

$5
Select

Some exceptions may apply*

AMEX

Processing Time: 

Instant on approval

Minimum Withdraw: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

SEPA

Processing Time: 

Instant on approval

Minimum Withdraw: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

EUR,GBP

Fees: 

$5
Select

Some exceptions may apply*

Poli

Processing Time: 

Instant on approval

Minimum Withdraw: 

$35

Maximum Amount: 

N/A

Supported Currencies: 

NZD

Fees: 

$5
Select

Some exceptions may apply*

PaymentAsia

Processing Time: 

Instant on approval

Minimum Withdraw: 

$45

Maximum Amount: 

N/A

Supported Currencies: 

THB

Fees: 

$5
Select

Some exceptions may apply*

Help2Pay

Processing Time: 

Instant to 48 hours

Minimum Withdraw: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

EUR, USD

Fees: 

$5
Select

Some exceptions may apply*

FXPay

Processing Time: 

Instant to 48 hours

Minimum Withdraw: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

EUR, USD

Fees: 

$5
Select

Some exceptions may apply*

FasaPay

Processing Time: 

Instant to 48 hours

Minimum Withdraw: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

USD

Fees: 

$5
Select

Some exceptions may apply*

China Union pay

Processing Time: 

24 hours

Minimum Withdraw: 

$100

Maximum Amount: 

N/A

Supported Currencies: 

Multi-currencies

Fees: 

$5
Select

Some exceptions may apply*

Boleto

Processing Time: 

Instant to 48 hours

Minimum Withdraw: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

BRL

Fees: 

$5
Select

Some exceptions may apply*

Beeteller

Processing Time: 

Instant to 48 hours

Minimum Withdraw: 

$10

Maximum Amount: 

N/A

Supported Currencies: 

BRL

Fees: 

$5
Select

Some exceptions may apply*

How to withdraw funds from your account?

Withdraw funds from your trading account in three easy steps with multiple local payment methods.

Select
Method

Select the account you want to deposit funds and click ‘WITHDRAW FUNDS’

Select
Wallet

Select the payment method by which you want to make the withdrawal.

Specify
Amount

Specify the amount you want to withdraw and click ‘NEXT’.

How to withdraw funds from your account?

To withdraw funds from your account, visit the ‘My Wallet’ tab found on the left-hand side of the Secure Client Area. Here, you will be presented with a 4-step process to withdraw funds.

Withdraw Funds

FAQ

How to withdraw funds?

  • How long does it take for funds to be returned?

    Most methods are instantaneous but bank transfers may take longer due to bank processing times.

  • Can I withdraw using a different method than the one I used for depositing?

    You may withdraw funds using a different method than the one used for depositing, if you satisfy our compliance requirements.

  • Is there a minimum withdrawal amount?

    BlackBull Markets have no minimum withdrawal requirements or withdrawal frequency restrictions.

  • Are there any fees associated with withdrawing funds?

    Due to the manual nature of the withdrawal process, we charge a flat $5 fee for withdrawals.

The post How do I withdraw funds​? appeared first on BlackBull Markets.

]]> How do I view my funding history? https://blackbull.com/en/support/how-do-you-view-your-funding-history/ Wed, 23 Aug 2023 20:35:29 +0000 https://staging.blackbull.com/support/how-do-you-view-your-funding-history/ Step 1.   Visit the History tab under My Wallet. Within this tab, you will be presented with your fund history table.      Presented are ten data columns, including:    Transaction type  From  To  Original amount  Fee Final amount  Status  Conversion rate  Reference  Date    You can filter for transaction based on the ‘Transaction type’, […]

The post How do I view my funding history? appeared first on BlackBull Markets.

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Step 1.

 

Visit the History tab under My Wallet. Within this tab, you will be presented with your fund history table. 

 

 

Presented are ten data columns, including: 

 

  • Transaction type 
  • From 
  • To 
  • Original amount 
  • Fee
  • Final amount 
  • Status 
  • Conversion rate 
  • Reference 
  • Date 

 

You can filter for transaction based on the ‘Transaction type’, ‘From’, ‘To’, ‘Reference’, and ‘Date’. The history table will update automatically according to your search.

The post How do I view my funding history? appeared first on BlackBull Markets.

]]> How can I get support in the Secure Client Area? https://blackbull.com/en/support/how-do-you-access-support-in-the-secure-client-area/ Wed, 23 Aug 2023 20:35:29 +0000 https://staging.blackbull.com/support/how-do-you-access-support-in-the-secure-client-area/ Step 1.   Visit the Contact Us tab.   Here you will find our contact details, including our support phone numbers, our support email address, and our live chat.  

The post How can I get support in the Secure Client Area? appeared first on BlackBull Markets.

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Step 1.

 

Visit the Contact Us tab.

 

Here you will find our contact details, including our support phone numbers, our support email address, and our live chat.

 

The post How can I get support in the Secure Client Area? appeared first on BlackBull Markets.

]]> How do I change the language of the Secure Client Area? https://blackbull.com/en/support/how-do-you-change-the-language-of-the-secure-client-area/ Wed, 23 Aug 2023 20:35:29 +0000 https://staging.blackbull.com/support/how-do-you-change-the-language-of-the-secure-client-area/ Step 1.   Click the globe icon in the top right corner of any page. A drop-down menu will present the different languages that are currently supported, including:    Arabic  Bahasa  Chinese   English   French  German  Italian   Japanese   Korean  Portuguese  Spanish   Thai  Vietnamese    After selecting your preferred language, the Secure Client Area will immediately update […]

The post How do I change the language of the Secure Client Area? appeared first on BlackBull Markets.

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Step 1.

 

Click the globe icon in the top right corner of any page. A drop-down menu will present the different languages that are currently supported, including: 

 

  • Arabic 
  • Bahasa 
  • Chinese  
  • English  
  • French 
  • German 
  • Italian  
  • Japanese  
  • Korean 
  • Portuguese 
  • Spanish  
  • Thai 
  • Vietnamese 

 

After selecting your preferred language, the Secure Client Area will immediately update to present the language selected. 

 

The post How do I change the language of the Secure Client Area? appeared first on BlackBull Markets.

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